You get a full roster of customer support with the Capresso EC-100. If you run into problems, you can contact customer service using a toll-free phone line during business hours or by email. You can also check the Capresso Facebook page to learn more about your espresso maker. You get a one-year warranty with this espresso machine, which is typical for the espresso maker industry.
For most users looking into bringing home a Jura, the basics of what to look for are a little fuzzy. There isn’t as much general information on Jura espresso machines, but we’ve compiled our favorite key points to keep in mind for your search. Juras can add a professional quality espresso and sophisticated edge to your day, but they also need to be able to fit within the demands of your lifestyle and environment.

Whether you like it regular, or ristretto, or long, or Americano, the espresso needs to be smooth. There is some slight bitterness, but it should be very faint. The taste should remind of caramel. If you don’t have any idea of the taste, just go to a good coffee shop and order one. Go for a few days, and try to explore different baristas, and different times of the day. This will give you a great idea. If you don’t like it, and you know the coffee shop is a good one, give up, this is not for you. Some people just don’t like espresso. My wife, for instance, will only accept one if there is no other coffee around. At the end of the day, you have to like it, and you should make it your own.


Operation is dead simple with the three-button interface on the top of the machine where you select from thee user-defined cup sizes (espresso, lingo and ristretto) and two aroma levels. The special aroma preservation technology does a great job of keeping the beans fresh and the Aroma Plus grinder precisely grinds them to a consistent size every time. The intelligent pre-heating feature is going to ensure that the coffee is always hot and topped with a light and airy crema.
You can also make milky or foamed coffees, thanks to a tube that can be placed in a milk jug (or Panasonic’s own optional “Milktank” accessory). Or just have the machine squirt out hot water for tea-making. You can also tweak the amount of coffee, water and milk, and the temperature before a drink is made, and save up to four of these combinations on the machine as personal favourites.

If you’re a froth fan, you won’t be disappointed – Jura machines tend to be very good frothers (if that’s a word) and manage to top off drinks to the same standard as you’ll usually find in the high street coffee shops. It’s certainly an impressive result, even if we found it was a novelty the wore off rather quickly. We’re not the biggest advocates of milk foaming though, so you might be more excited that we are!
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