THE CURE: Once weekly reach up inside with a hot, wet towel, and clean the round disk behind the flap that hangs down. If it jams, unplug and let it cool before turning it on - sometimes you may have to do this several times. It just happened this a.m., and I had to wait 1/2 hour between my 3rd and 4th cup :) The first time it happened, tech support walked me through the cleaning on the phone. The last time was more of a problem, and they shipped me a mailing label for a $245 complete rebuild, but I didn't have to use it.
The Unpleasant: There is hardly anything negative about this sublime machine. Due to its small water reservoir, the Impressa Z7 was not designed for offices or households with multiple coffee drinkers. Furthermore, it may be inconvenient for individuals who drink several cups of coffee throughout the day since that would require frequent refilling of the reservoir. If you’re interested in one with a larger water tank, check out Jura-Capresso S8.
You also get programmable push-button controls for milk, hot water and espresso outputs and given the fact that the 1003380 Accademia dispenses great beverages on demand, it’s great for those who don’t like to wait for long before their drink is ready. In total, there are 7 buttons that you can use in order to prepare one of the following drinks hot water, latte macchiato, latte, cappuccino, cafe lungo, cafe and of course, espresso.