The first machine I received never worked correctly. The milk would not steam and the espresso would start to come out and then stop. Upon stopping a message would display on the screen asking to press a button to fill the pump. This would occur 2-3 times before an expresso could actually be made. I experimented with several different grind settings, coffee strength, water temperatures, etc, but with no success. The machine continued to pump a few drops of espresso, asking to refill the pump, and waste the previous grinds. I literally wasted 2-3 cans of Illy espresso without ever getting espresso. In addition, with each espresso cycle, a large amount of water would precede any espresso. For example on a 1oz shot, about 0.1oz would be water that didn't run through the coffee.
When you think of other “one-touch” coffee solutions on the market, what typically comes to mind are single serve coffee machines that utilize K-cups or some other kind of coffee pod. While these definitely changed the game when first introduced, they leave a lot to be desired in terms of waste and the Jura has evolved past them. K-cups and coffee pods produce an extreme amount of plastic, cardboard and foil that is filling up landfills as at a rapid pace. Not to mention, by the time the coffee gets to your machine, the grounds have been sitting on the shelf for months and are most likely very stale.
Edit - 01/15/2015: Eight and a half years later, this gem is still cranking out great coffee. I had it serviced by the wonderful folks at CoffeeBoss in Cornelius, NC last year, and it's still going strong with a cup count of 9,922. The brew group is not user serviceable, so occasional maintenance should be expected. I use distilled water (at the cost of flavor, I know) now that I'm back in the city on municipal water, so I don't need or use the Clearyl filter (I recommend it for tap/well water, though), and I do use a cleaning tablet within 5-10 cups of when it starts asking for it on the LED display.
You also get programmable push-button controls for milk, hot water and espresso outputs and given the fact that the 1003380 Accademia dispenses great beverages on demand, it’s great for those who don’t like to wait for long before their drink is ready. In total, there are 7 buttons that you can use in order to prepare one of the following drinks hot water, latte macchiato, latte, cappuccino, cafe lungo, cafe and of course, espresso.
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