This super-automatic Jura Capresso ENA 5 coffee machine does produce a tasty cup of coffee, no doubt about it. But we are concerned about its ability to hold up under pressure (literally, with flying milk nozzles!). For the kind of cash that this machine requires, most customers would likely be happier with another Jura model (the S9, perhaps) or another brand of super-automatic coffee machine.
The other thing to keep in mind is that the milk frother can be a little finicky. We discussed the fact that most frothers don’t (or can’t) heat the milk to the same level as the coffee, and this machine is no different. Also, cleaning the spout can be a little tricky. Overall, when buying the E6, just plan on spending some time to get to know it. Once you’ve mastered all of the little things, it will become second nature.
“I Love the convenience of having an automatic Cappuccino machine; it's easy to use and work around if you're used to electronic machines. I like the fact it cleans itself but what the manual and reviews don’t tell you - ALWAYS HAVE A CUP UNDER IT as it rinses a lot and sometimes it does it automatically. So Far So good hope it lasts for years and years.” - Duha, Amazon Customer
You get a full roster of customer support with the Capresso EC-100. If you run into problems, you can contact customer service using a toll-free phone line during business hours or by email. You can also check the Capresso Facebook page to learn more about your espresso maker. You get a one-year warranty with this espresso machine, which is typical for the espresso maker industry.
Our final Jura Coffee Maker is technically classified as an espresso maker. As such, it’s only designed for espressos, although you can experiment to make different kinds of beverages if you want. As an espresso machine, this unit is really impressive. If you have used other similar models, you will be impressed by the quality and convenience that the Ena Micro 1 offers.
Capresso offers a significant list of help resources that include comparison charts, instruction booklets, quick-reference guides and a list of FAQs. In addition, the company offers information on its warranties and product registration. You can contact Capresso using its toll-free customer service hotline. The nice thing about this company's customer service is that there are people available to answer your questions on Saturdays.