The machine is very nice looking in person, very sleek. The instruction manual is pretty sparse on details. It has enough, but it's a little intimidating for a first time user. I took my time and found out that the programming is very user friendly and easy to use. I have ours on our counter with a cabinet overhead. When I fill water reservoir I do pull the machine a bit forward because the reservoir is deep and you have to lift it straight up. It's easy to do but you need a bit of clearance. The bean hopper is in the back, so I pull the machine forward a bit to fill that, as well. Very easy to do. One thing I wanted in the J9 was the option to use a water filter. I have hard water from our tap, and had been filling our DeLonghi from our filtered refrigerator dispenser, but that was cumbersome. With the Jura filter I can fill the deep reservoir right in the little bar sink I have next to the machine. I tested the water before and after, and the Jura filter definitely works to reduce hardness, which is important in keeping the machine free from mineral scale buildup. I think it will be well worth the expense of replacing the filters. It came with one filter and a couple of descaling tabs, which I have not had to use yet.
For those who tend to like their java a bit more robust and flavorful, this espresso machine offers a coffee and steam wand that you can use to adjust the potency of your coffee. If you prefer a bit less vigor to your morning espresso, simply move the wand to the steam side to add a bit more water. This will allow you to share your espresso maker with those around you who prefer a stronger or milder taste you do and still keep everyone happy.
Not trouble free, as they all seem to jam periodically, but easily fixed. Per J-C, the problem is using very oily beans, which we do as we love very dark, heavily roasted Starbucks beans. The part that jams is the press mechanism. When it expresses the puck, it clogs and won't go back up. This seems to be a criticism for many of its machines, but it's hardly a deal breaker.
I only have one minor quibble with this machine; if you like cappuccino, it produces foam that is weak and deflates easily. I have troubleshot this problem from every possible angle (tried different percent milkfat, different milks(soy), different milk temps etc.) and the results were still a little disappointing. I purchased the Milk Frothing accessory designed for this unit and still could not produce the more velvety foam I was seeking. The easiest fix for this is to buy an Aerolatte: steam your milk with the F9 (the steam function works great) and then whip till your hearts content with the Aerolatte. For an extra $15 bucks spent on the Aerolatte, you'll have the perfect cup of cappuccino to rival any cafe.
There are many ways to make a single coffee drink and preferences will naturally vary. With the Jura coffee machine, there are tons of opportunities to customize the details and fine-tune your daily coffee experience. If there is something you don’t like or want prepared differently, you can reprogram the ratios for certain beverages to match your personal tastes. For example, if you like you macchiato with slightly less milk (I know I do), you can adjust the ratio so there is a bit more coffee than the factory setting serves. If you like your coffee extra hot, that setting can be adjusted globally on the Jura as well. Don’t worry though, anything you customize can be reversed for a one off coffee drink in case you want to make something for a guest and they don’t necessarily share you tastes in coffee. We love that Jura understands everyone has slightly difference tastes and makes adjusting the settings of the machine easy to do.
Best of all, thanks to a thermal coffee pot, if you don't polish off the whole pot right away, it will still stay piping hot hours after it was brewed. For $130, the MT600 from Capresso offers all these abilities plus is wrapped up into a snazzy brushed-metal-and-black-plastic frame. Sure, the MT600 won't deliver a truly sublime cup of drip-brewed coffee. For that there's no getting around splurging at least $200 and up for a more capable machine.