Edit - 01/15/2015: Eight and a half years later, this gem is still cranking out great coffee. I had it serviced by the wonderful folks at CoffeeBoss in Cornelius, NC last year, and it's still going strong with a cup count of 9,922. The brew group is not user serviceable, so occasional maintenance should be expected. I use distilled water (at the cost of flavor, I know) now that I'm back in the city on municipal water, so I don't need or use the Clearyl filter (I recommend it for tap/well water, though), and I do use a cleaning tablet within 5-10 cups of when it starts asking for it on the LED display.
The Jura A9 truly shines in the milk drinks department. It features 2 height adjustable spouts that go anywhere from two point two and up to five point four inches if you plan on using taller However, when it comes to the milk, the machine uses a pick-up tube system. What this means is that now you can just place the tube into the milk container and prepare delicious milk based drinks. For better results though, it’s best that you either get Jura’s cool control milk cooler or their optional thermal milk container. That’s because not only is it better to keep milk chilled for sanitary reasons, but chilled milk also produces better froth.